Booking Terms and Conditions
A 50% deposit will be required for all courses booked either by phone or email. Full payment for courses booked will be required not less than one two weeks before course start date unless otherwise agreed.
Re-bookings/changes to course dates less than 14 days prior to original course start date will acquire a 25% admin fee.
Courses bookings must be made in writing or by email unless otherwise agreed. A purchase order number is required at the time of booking for companies.
A complete refund of course fees, minus 25% admin fee will be paid if course is cancelled more than two weeks prior to start date, otherwise course fee will be lost.
All practical assessments and written exams will have to be passed before certification can be issued. Candidates will not pass any courses where these are needed, and no refund will be issued after course has been completed if students do not pass either written exams, or practical assessments.
No certification will be issued until all course fees have been paid in full unless otherwise agreed
The term “The First Aid Zone or “us” or “we” refers to the owner of the website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without The First Aid Zone’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales
We are committed to safeguarding the privacy of our clients and website visitors, this policy sets out how we will treat your personal information.
What information may we collect?
We may collect, store and use the following kinds of personal data:
Information about your computer and your visits to and use of this website, such as your geographical location, IP address, browser type, referral source, length of visit and number of page views.
Information relating to any purchases of services or goods, information you provide to us in the course of your training and registering with us and EFR.
Information you provide to us for the purpose of subscribing to our website services, email notifications and or newsletters. Any information that you choose to send to us.
We may send a cookie which may be sorted by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration and optimisation of our website to improve our websites usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website and to personalise our website for you.
Most browsers allow you to refuse to accept cookies (in the internet options settings) Selecting to block all cookies may affect the usability you experience on visiting many websites including this one.
Using your personal Data
We may use your personal information to:
Administer the website and improve your browsing experience by personalising the website, or to enable your use of the services available on the website.
To send to you goods purchased via the website, and supply to you services purchased via the website, send statements and invoices to you, and collect payments from you.
Send you general (non-marketing) commercial communications send you email notifications which you have specifically requested and notification of certification renewal when appropriate. Send to you our newsletter and other marketing communications (relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications to be sent by emailing us at email@example.com And to deal with enquiries and complaints made by or about you relating to the website
We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
To governing bodies such as the HSE where we are required to do so by law.
In connection with any legal proceedings or prospective legal proceedings;
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
International data transfers
If you are in the European Union, information which you provide may be transferred to countries including the United States and Japan, which do not have data protection laws equivalent to those in force in the European Union. You expressly agree to such transfers.
Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for marketing purposes by emailing us at firstname.lastname@example.org
Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please let us know if the personal information which we hold about you needs to be corrected or updated.